@kristofa
Wow this subject I am unfortunately familiar with. I went through exactly what Audiofreak went through over 3 years ago. I ordered my speakers with grills from Tekton and got no holes for the grilles. This was obviously in 2017. Eric had to make me new speakers not just because of the no grill holes, but for other reasons as well (bad paint job, mid bass drivers not mounted correctly, speakers poorly packed so binding posts were sticking out of the box loose and scratched up). Loss of profit for them and just added frustration altogether with this buying experience.
Then to get the grills just like you said kristofa. Calling them, emailing them is the only way to get them to ship. Took over 2 months. I wish they were upfront about not getting grills with the speakers. I can understand if they do not include grills because of the trial period, but it seems like that is not the case. Tekton keep kicking themselves in the face for no reason. Its almost like they like it. But Eric can make an excellent speakers that is for sure. So sad!