So after talking with AT&T this morning it appears they made an oops!
When they upgraded my service to 75mbps (fastest available in my area), they "neglected" to inform me that they would also need to install a new modem to handle those higher speeds!
That is now occurring this Saturday and I also insisted on a refund for having paid for higher speed for 6 months and not having got it due to their error.
So will see how it fares after the new modem on Saturday which should allow the 75mbps to take place, thanks to all for the suggestions to tackle the base problem.
I "assumed" that as I had 75mbps service I was actually getting said service, see where assume got me here......
When they upgraded my service to 75mbps (fastest available in my area), they "neglected" to inform me that they would also need to install a new modem to handle those higher speeds!
That is now occurring this Saturday and I also insisted on a refund for having paid for higher speed for 6 months and not having got it due to their error.
So will see how it fares after the new modem on Saturday which should allow the 75mbps to take place, thanks to all for the suggestions to tackle the base problem.
I "assumed" that as I had 75mbps service I was actually getting said service, see where assume got me here......