Timbernation Platform Problems

An inexpensive alternative to wood is Bluestone, a granite-like outdoor paving stone sold at many Home Depot stores. The advantages/physical characteristics of Bluestone are extreme hardness, very high mass and extreme stiffness. I suggest a size of 18x18x2. Mount the Bluestone on your favorite cones. Voila!

Easy boys! Everything is being taken care of and there was a logical and reasonable explanation on how this happened. The block was about $150 and not $300 like i read...

Remember that this board is dropped into my Zoethecus and is used for my amp. 

" I expected a maple block that was of high quality and not one that has significant imperfections on one side ..... Should I just accept this?"

"Should I just accept this?"  Better question is why would you accept this or even contemplate doing so. 

Update. I received an email from Chris offering to do whatever I wanted to address the situation. I was happy with the response and I appreciate the customer service.
I am now a happy customer.

Glad things worked out for you. This is about expectation management.  I certainly understand why Timbernation would assume one finished side would be sufficient for your needs - this is not uncommon with platforms.  I made some beautiful white quartersawn oak platforms for my monoblocks.   They are finished on 5 sides with only some laquer on the bottom to mitigate moisture absorption.  I never considered the need to finish the bottoms.  However, if you expected both sides to be finished I understand your disappointment.

The unfortunate thing here is that you chose to post this publicly with the word "Problems" in the title next to the manufacturer's name, which prompted a few folks to cry foul over a simple miscommunication.  Timbernation missed an opportunity for better communication with their initial email response and have paid with bad publicity.   Either side here could have avoided the problem by picking up the phone.

Timbernation has long history of disgruntled customers. This is only the tip of the iceberg. I’m not sure if it all started with the tragic death of his daughter in an auto accident 15 years ago, but that probably didn’t help. In any case he seems to be oblivious to these continuing issues, some much worse.