AT&T U Verse any good?

thanks Narrod I have Direct TV myself and plan to keep it for now, especially considering the off air HD antenna feature that I use my DVR service on - pretty nice.

A friend of mine has it and doesn't like the picture quality. He's going back to Comcast.

I recently had the WORST customer service experience I have EVER had, while asking AT&T to do some very simple things as part of closing out my father's house. Not impolite, it just took hours and hours of confusion, ineptness, and tedium on the phone to accomplish a few very simple things. I never did manage to get a final statement from them. Wherever there is an even halfway reasonable alternative, I'd avoid.

Excuse the rant,

John

I'm a AT&T retiree and there are support issues. The company is so large and has reduced headcount so much and service always suffers first. The philosophy has always been get a product to market, to get revenue flowing, and fix it later. It was the way we always did it. I still remember what a nightmare DSL was when initially rolled out. Beyond these problems I am not, yet, convinced that IP broadcast HD video is the platform of the future.

Thanks for the insight, Narrod. Present company excluded, of course. :) My perception is that a lot of the "phone help" service stuff is farmed out off shore, and this creates communication issues. For example, that I share my father's name was a source of great difficulty. Is that how AT&T does everything now?

John