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Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?

  For the past month I've been trying to contact Thiel to get an R.A. for my tweeter that needs to be rebuilt for my 7.2. THERE IS NOW NO PHONE NUMBER FOR CUSTOMER SERVICE AS THERE USE TO BE as recently as last year and the support email address states " we'll reply within 48 hours " is a lie! I've contacted them three times without a single reply. Any ideas or suggestions? Anyone reading this might want to think twice if buying any Thiel used or new products now a days. What a shame.....
aolchris
usaltus's avatar
usaltus
9 posts
 

To all Thiel Owners. I have been enjoying my CS-5s for over 1 year now with Rob Gillum’s assistance.

Last week I purchased a pair of CS-3.7s that needed drivers to be whole again. So I emailed Rob this morning Monday, February 26, 2018 10:04 AM and received this reply at 11:17 AM. I received my UPS tracking information via Email at 1:27 PM. I will receive my parts in 3 days. I quote Rob’s response here:

 

“Thank you for purchasing the CS3.7’s. I am sure you will find them sonically beautiful. The owners Info, and outrigger cap needed will be sent free of charge with the rest of your order. I will go ahead and place the order for two CS3.7 coaxes and one passive radiator. Please visit my website to make payment at www.coherentsourceservice.com. Once PayPal receives the funds they will send me an email, and I will expedite the shipment via UPS ground as requested. Thank you for the ownership of our products.”

 

Best regards,

 

Rob Gillum

 

Coherent Source Service

763 Newtown Pike Ste. 130

Lexington, KY 40511

 

859-554-9790

rob@coherentsourceservice.com

I have heard and read to the contrary and felt lead to share my and Our collective good fortune with Rob Gillum.
jafant's avatar
jafant
19,745 posts
 
Indeed, under the helm of Mr. Rob Gillum, Thiel speaker owners can continue to receive parts and customer service as above.
Thank You for sharing- usaltus.
Happy Listening!
wayneuncle
12 posts
 
Nice to have other cs7.2 and thiel owners here! I have a pair of 2_2 and 7.2. Like Chris, I have some Japanese gears, as well as American gears. I am now using Linn DS or Sony R1 with sonic frontiers dac as source. I had tried several pre-amplifier, included mark levinson ml-26s, ml-1, luxman c-08, yba 1-alpha. Now I feel that yba 1-alpha with accuphase m-1000 is the choice. I also recommend MIT cables to pair with thiel. I would like to see more owners to share their gears with 7.2. I am also wondering about the sound of 3.7. Is it better than 7.2 or 5i? Is moving from 7.2 to 3.7 an upgrade?
jafant's avatar
jafant
19,745 posts
 

wayneuncle

check out the Thiel Owners thread. There you will find many owners of the CS 3.7 who will be more than accommodating in sharing opinions on this model. You own very nice gear. I would like to read more about your Audio journey.

Happy Listening!

beetlemania
834 posts
 
I've heard the CS7.2 and 3.7 but a few years apart, different rooms, systems . . . Both are excellent, no doubt. The coax driver in the 3,7 is probably better than that in the 7.2. Makes sense given that it is a later model and would include more of Jim Thiel's advances. The increased rigidity with in the midrange diaphragm likely increases the range of pistonic behavior. The 7.2 almost certainly is better in the bass, going lower and probably also tighter.


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