Just received my Carmen cartridge back from Mr. Ledermann. In short the sibalence has been eliminated!
According to Peter he checked my cart against his reference cart and reference albums and while he could not detect any aborrant behavier he indicated he made some minor tweaks, which I feel was not because of any issue with the cart, but more for my sake and my system synergy. He also suggests I adjust my tracking force to accommodate his tweak. I'm not sure what specifically was done to the cart but it worked.
So so in short I'm very satisfied, and I would like to personally thank Peter for taking personal interest in a customer and making sure his customer was happy.
This is is how you keep customers for life.
According to Peter he checked my cart against his reference cart and reference albums and while he could not detect any aborrant behavier he indicated he made some minor tweaks, which I feel was not because of any issue with the cart, but more for my sake and my system synergy. He also suggests I adjust my tracking force to accommodate his tweak. I'm not sure what specifically was done to the cart but it worked.
So so in short I'm very satisfied, and I would like to personally thank Peter for taking personal interest in a customer and making sure his customer was happy.
This is is how you keep customers for life.