Bill Legall-MillerSound speaker driver repair

Wow. PBN’s endorsement makes Bill Legall’s status - “over the top”. Many thanks to The Great folks at PBN!!  That’s honesty combined with humility. Nothing better in my book. Thanks to Peter

Bretmcee:  I would first say Bill says in his website, to call-not email. I have spoken with him many times and he did a great job on my Wilson woofer. He gave me a price, but upon examining the driver, called me to inform me the repair was simple and along with my woofer, he would be sending me a 60% refund. I would have had no way of knowing the difference, had he not told me. I've found Bill to be very personable and honest, as well as extremely competent and fast. He's won me over as a life long customer.               Steve

These recent posts seem intent on damaging the reputation of Bill Legall of Millersound.

I don't see how including selective correspondence, including a bullying, coercive lecture on the way Bill runs his business, and how he should change to satisfy this person helps their case.  Perhaps I'm mistaken, but it sounds like a refund went out over this unfortunate interaction to quell the anger of a disappointed customer.  So to what purpose does continuing the march on a forum one doesn't normally frequent serve?

For what it's worth, Millersound is the classic mom and pop business, solely staffed by Bill and his wife Loretta.  There are no other people involved, no one works there as a handler or to shield Bill from anything or anyone.  The business is their life, and their life is their business.  Are they perfect?  Are any people or business?  Are they eccentric?  Yes, that's part of the experience, charm, fun, and why Bill is more an artist than technician.  That's why you can find others who can simply replace this or that on a driver, but Bill has earned a reputation for returning drivers that work optimally, and sometimes even far better than the day they were new or the way the engineers / manufacturers designed.  As @mofimadness mentioned, this looks like the first public complaints about Bill next to a mountain of happy interactions.

I admit bias on my part, as I've known Bill and Loretta a long time, regularly visit them socially, broken bread, taken road trips, and consider them more than friends.  But I also have witnessed how they run their business over these many years, watched Bill elagantly repair drivers (including many of mine) at a most reasonable cost to countless customers, and know there is no more capable, conscientious, passionate, caring, and honorable business going

I guess it’d be nice if someone could help me mediate this situation?

i am not trying to bully I just honestly am not sure how to deal with a business or adults that send emails like the ones I have received.

i have never experienced anything quite like this in my adult life and I am uncertain as to why I get snide remarks from Mr. L? I do not hold him responsible for the damage. But what has happened SINCE the damage has been rather upsetting.

its been very odd the emails I have received back from them (I have even been told not to email them on Sundays and Mondays which I would not do if I knew that was something they prefered but I have never ever had anyone ever tell me not to email them and I’ve certainly never been told/asked not to email on certain days?)

And I do not understand why this damage is such a big deal anyways if the item was shipped via UPS with insurance? UPS is who I fault and they should pay. And I hope that Millersound did not have to pay.

It would have have been helpful though, if the damage initially occurred when I shipped the item, to have been alerted to that damage so we could have bugged UPS then as I too shipped with Insurance. 

If like Mr. L says there was some minor damage a chip or nick there before he started working on it then a few off bumps in shipping it back to me could cause a nick to become a crack. The mount plates are plastic after all. 

Well i I always get great advice from these forums. This is why I went to Millersound in the first place. 

Im not a bad guy. I’m sure they are not bad people. The odd communications I have had have upset me and that is why I am here asking and letting you know what’s up.

i would have called them myself but I gathered from early communications that they seem like people who don’t want to be bothered...so I tried to keep my communications text-based. Maybe that was a bad decision on my part.

oh well. Did my best for my first piece of gear ever sent out for repair and it came back damaged.

ill have a really great pair of Infinity 9Kappas for sale soon.

best,
brett

I have also used Bill. I have a pair of Krell LAT 1 speakers. I had a preamp serviced locally what a mistake hooked everything up turned it on and smoked all six 8 inch woofers. Contacted Scan Speak and everyone I could for months, no replacement speakers new or used available anywhere. I was referred to Miller sound from 2 different companies in  search of new or used speakers. When I contacted him he was a perfect gentleman I sent my speakers to him within two weeks I had them back and Thay looked perfect  could not tell they were repaired in any way. He used all the original material on the speakers and they sound every bit as good if not better then the second pair of LAT 1s I have. I am so thankful to Bill and Miller Sound for saving my speakers. You’re a Gem.  Many thanks Bill. Russell.