Personally, I appreciate hearing all feedback/opinions. Good or bad, dealer or consumer. We all process sound differently so one person's prized audio component/speaker is another person's trash.
I have picked up the phone and spoken to audiotroy - several times. He is quite knowledgeable with system matching and has provided me valuable input/feedback on all ideas - whether he carries the product line or not. On top of that, he's never been pushy or attempted to close the deal. That's a hell of a lot better than my local dealers. If he carries my next speaker, he'll be my first call to work a deal.
Life's too short to get your undies in a bundle over this shit. Enjoy the music and the hunt for your perfect system. I love my PS Audio BHK setup - if audiotroy were to post that it's inferior or overpriced - who cares, it's my prize. Just my 2-cents.