Grail T5 Speakers


Two recent issues of Stereophile featured large ads for these previously unknown speakers. I responded to the first ad and received a download "book" explaining why the speakers were so great. A number of emails to someone identifying themselves as JV Grail ensued. He had a complicated sales pitch asking me to buy the speakers and host demonstrations in my home for which I would be credited to the point that the speakers would be free. That was just red flag #1. Others followed, including no identification of the company's locale, only a Facebook site that featured zero customer input or reviews. The emails developed an unpleasant almost scolding tone, especially when I did agree to be a demonstrator and did not respond to his offer to take my money and invest it in Bitcoin! He suggested that these remarkable opportunities were a "no brainer." At last word, he was working on a second round of speakers, yet no customer reviews were ever posted. I contacted Stereophile and they terminated the ads, but not before a second one appeared in the next edition. This had all the hallmarks of a scam. Does anyone have further information or did anyone ever receive a pair of the speakers?
rrochelle
First of all, why are my posts being deleted? This is obviously not a fair forum. Secondly... let me rephrase this as polite as I can...when a potential customer starts off our communication saying “it’s been a rough road with “Martin Logan” I say to myself... how can Martin Logan a multi-million dollar speaker company not be able to remedy a problem after 5 attempts over 5 years? It tells me, it’s not ML... it’s the customer. That doesn’t sound like the type of customer I want to sell speakers to. Sorry. And my gut reaction was correct... you didn’t even have a pair of speakers yet and you were complaining to a magazine. So you’re one of those types that like to complain. It’s OK. But you will never own a pair of my speakers. Let’s just leave it at that. Please do not report this post either. You can’t expect to start a fist fight and not get punched back. You don’t want to be offended? Then keep your fingers from starting strings like this. 
VJ, I have every email between us. I asked if paying via check was ok, and you agreed. You were going to send to me the information regarding where to send the check. You never did, but you did assure me the speakers were in production, and that you weren't worried about the deposit. I will be happy to post our entire conversation here. 


I think it's fairly obvious that the OP was not the "problem" with ML. Had that been the case, ML may not have taken appropriate steps to correct the situation to the OP's satisfaction. Treating customers well and respectfully is important if a company wishes to continue in business. Based upon what appears to be one or more disrespectful comebacks in this thread by the manufacturer, I wonder about its level of customer service should a "problem" arise with the product after purchase. 
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