Schiit not shipping

A slightly different issue, it took >3 weeks for Schiit to do the Yggdrasil Analog 2 upgrade, it will finally get back to me next week.

The sonics/value/quality of their gear is sometimes overhyped, and their CS is terse, but they’ve got their order fulfillment down pat. If they can’t deliver then I do believe it’s because suppliers are putting them through the ringer, despite their best efforts at mitigations. You’ll get your gear as soon as humanly possible, and it will work fine. If the earth opens up and swallows all of the parts they needed, you’ll probably get a prompt full refund along with a terse "apology" email.

This isn’t like SOME small-scale manufacturers of the industry, where you start to wonder if you’ll ever see a box (working or not) for the something-K dollars you plunked down long ago.

Your faith in human nature is heartwarming, if somewhat misplaced.

I feel that a sense of ownership and brand loyalty is clouding objectivity and clear thinking with respect to this issue. Making excuses for a companies‘ poor performance is their responsibility, not yours.

Good things are worth waiting for.  I requested my Analog and Gen 5 upgrade in February.  Was notified to send in the Ygg 5/8 sent it in 5/12 got it back yesterday.  Good things are worth waiting for.  Its not broken in yet but noticable change.  Hate to say it but it sounds closer to analog in many ways.  
Sad to hear there are parts problems for the Gen5 upgrade.  Schitt happens.

I own the Saga and it's awesome. I am so happy with it that I sold my $1700 tube preamp and this little $349.00 single tube preamp now is in my main system, in front of an Odyssey Khartago SE+++ solid state power amp. The first thing one usually notices with the Saga is just how transparent it sounds and how the tube circuit breathes life into the soundstage. I have been an audiophile for nearly 45 years, have owned preamps over 10x the cost (1980's dollars) of the Saga and I just love how this thing sounds, with the tube in the circuit.  I also love how Schiit executes the relay-switched stepped attenuator volume control and that it has two pre out RCA jacks, so at night, I just power down the power amp and turn on my headphone amp and run the Saga (with tube circuit) into the headphone amp (Schiit Lyr 2 tube amp), controlling volume with the Saga's remote. My only two nitpicks with the Saga is I wish the volume had the 128 step volume control instead of the 64 step one and if one of the preouts was on/off switch controlled so I could just keep the Odyssey powered up 24/7.  That said, just buy a Saga and save yourself $350.  The Saga is, IMHO, probably the best. Price/Performance piece of audio gear I have had the pleasure  to own!