2. digital
  3. 136124-2154

Denafrips maybe have a second thought.

I ordered an ares and received shipment about a week to ten days ago. Initially it would not turn on. Then I saw lights and eventually sound. Not sure what was going on but it was a prelude to what happened next. I liked the sound very musical but when using the first coax input I kept getting this weird volume problem. when a track would start it would cut almost completely off then go back to the original volume. So I needed to send it back which I am doing but it is expensive because there is no USA support at all. I almost bought the Pontus but glad I didn't since it would have cost even more to ship it back.


I am not saying never buy one or bashing denafrips just know if something goes wrong shipping back is exorbitant

viablex1
alvin1118
131 posts
 
Hello guys,

Our warranty coverage is comprehensive.

- Defective within 30days, we cover both way shipping fee
- Within a year, we cover one way return shipping fee
- Within 3 years, client to cover both way shipping fee

DENAFRIPS DACs are rather easy to be serviced, in most case, it can be done by swapping the board. If you’re a hands on person with electronics knowledge, the board can be replaced easily with a few screws and a little soldering. The PSU and the DAC board are modular, it’s almost plug and play (except for Ares). We will work with the client to decide mutually the best economical way forward.

All these policies are in place. You’re well covered.

Many thanks.

Sincerely,
Alvin @ VINSHINE AUDIO
mikepowellaudio-old
38 posts
 
Hello to all, I thought I would chime in and let you guys know that if anything goes wrong with one of these units you do NOT have to ship back overseas. The few instances I know of a Fedex truck was sent to pick up so the user never even had to take it anywhere. In other words white glove service. I can vouch for the quality of the DAC as well as the no nonsense, top rate customer service.

Cheers

Mike
viablex1 OP
71 posts
 
Hello to all, I thought I would chime in and let you guys know that if anything goes wrong with one of these units you do NOT have to ship back oversea

I certainly did all the way to singapore, I did not have white glove service and had to constantly email to get it worked out.
doak
199 posts
 
??????????
Please elaborate.
mikepowellaudio-old
38 posts
 
I am the USA Service Center. I could not announce until it was officially announced by Denafrips.  So Im in Atlanta GA, been in the business 15 years, am at nearly every show exhibiting and if theres one thing I do well, its bend over backwards for my clients. I do not advertise , its word of mouth and referral only. So I'm the guy sending Fedex on my account to pick your unit up. Sorry you got caught in the transition Viablex, though today I start fresh moving forward with anything new that happens to come up. No more concerns about service or shipping moving ahead as Denafrips decided to make this move in support of the growing customer base.  
So Nice to meet you all and Happy Listening !

Mike

More to discover