Let me address my customer service experience quickly.I had an issue with a new Pass amp.Nelson called me personally,worked on my amp personally,took it home and listened to it an entire weekend before sending it back..McIntosh refused my warranty card when I sent it in because even though i had no dealer within 100s of miles,I purchased from an authorized dealer an amp over the phone and had it shipped.Mcintosh will not recognize warranty unless you go directly to the store.On the phone they are the worst company i have ever dealt with.Rude is being generous. One would think after dropping $4500 you would get some type respect from a service rep.I would rather go without a stereo before ever buying anything from McIntosh....having said that Mcintosh imo is slow,colored,bass tubby in comparision to Pass. Mcintosh is like taling a knife to a gun fight