Responding to Shadow...
Yes sometimes we screw up. Sometimes we are buried in orders. We try to service our customers as well as possible. I was contacted that "the heatshrink had come loose" on his speaker cables. I got the cables back and both spades on the same channel had been torn off. When I wrote him to find out what gives he responded "Well the heatshrink IS loose..."
If you got into a front end collision in your car at 40 mph and called a body shop and said "I have a paint chip on my hood..." and then had the car towed in, they might have a few questions. Still the cables are on their way back and working as new. We are trying to be better at communication. Still our weakness and my bad. I would never keep a customer's cable, however.
Yes sometimes we screw up. Sometimes we are buried in orders. We try to service our customers as well as possible. I was contacted that "the heatshrink had come loose" on his speaker cables. I got the cables back and both spades on the same channel had been torn off. When I wrote him to find out what gives he responded "Well the heatshrink IS loose..."
If you got into a front end collision in your car at 40 mph and called a body shop and said "I have a paint chip on my hood..." and then had the car towed in, they might have a few questions. Still the cables are on their way back and working as new. We are trying to be better at communication. Still our weakness and my bad. I would never keep a customer's cable, however.
