I just lost about $5200, after I returned a trial unit to PurePower, and Richard Janzen failed to refund me the money claiming that they don't have the money to refund me ... yet.
story:
1. got a PurePower+ 3000 on a 2-week 'money-back guarantee' in March 2017, paid by PayPal. It buzzed so loudly (reported by many online) I had to take it out of my system
2. got a replacement unit shortly, same problem. Richard gave me all the same sort of lies/non-sensical explanations that have been reported by others.
3. I was naive and stupid, and probably was too busy at the time to research further online so failed to realized others had all the same bad experience. I bought into Richard's lies about 'progress in fixing' the buzzing problem, and that they will send me one without issue soon. So the most stupid part here is that I failed to request a refund, which at that time I was still protected by PayPal should PurePower fail to refund me.
4. Days turn into weeks into months. Requests for updates (calls, emails) often went unanswered. Then was told they are working on upgraded model (PurePower 3000 Gold) and they decided to wait to ship me that new model.
5. Red flags all over and I should have seen it coming, but didn't react. But I suppose by this point in time I was already out-of-luck since I am no longer protected by PayPal. Was told 'new' model will be ready by fall of 2017
6. By spring of 2018 still didn't get a unit. Finally got Richard to send me the 'new' 3000, which by the way, I think they just repackaged the same circuitry inside a new-looking chassis, but replaced the older sealed-acid battery with lithium battery.
7. Received 'new' PurePower 3000 Gold on May 9, 2018. Hooked it up and OMG it made the same disturbing loud buzzing noise.
8. Richard then claims that they had 'misunderstood' what I told them when I first reported the noise (and sent them audio recording of the sound), claiming that they had focused on fixing this and that, but now he proceed to claim the source of problem is my home AC electrical system (power from the wall). WHAT??? Isn't that what his product is supposed to help improve or eliminate? Now he is blaming my home AC wiring for causing their coil to buzz (but that, in fact, was what he had acknowledge since day one and said that they were 'working towards a fix’)!
9. Again, I was naive, stupid, or at least totally UNINFORMED, so I continued to work with Richard to try and help him find the source of 'probelm' (in my own home AC). Finally, I was done checking, testing this and that for him, and I sent unit back to him May 30, and they received it on June 6, 2018.
10. As of today, July 13, I still don't have my refund.
11. Now seeing service of an attorney
12. At this point I've pretty much resigned myself to be out $5200 and don't expect being able to recover that. But I really think this scam has to come to an end so I am posting this to warn fellow audiophiles.
story:
1. got a PurePower+ 3000 on a 2-week 'money-back guarantee' in March 2017, paid by PayPal. It buzzed so loudly (reported by many online) I had to take it out of my system
2. got a replacement unit shortly, same problem. Richard gave me all the same sort of lies/non-sensical explanations that have been reported by others.
3. I was naive and stupid, and probably was too busy at the time to research further online so failed to realized others had all the same bad experience. I bought into Richard's lies about 'progress in fixing' the buzzing problem, and that they will send me one without issue soon. So the most stupid part here is that I failed to request a refund, which at that time I was still protected by PayPal should PurePower fail to refund me.
4. Days turn into weeks into months. Requests for updates (calls, emails) often went unanswered. Then was told they are working on upgraded model (PurePower 3000 Gold) and they decided to wait to ship me that new model.
5. Red flags all over and I should have seen it coming, but didn't react. But I suppose by this point in time I was already out-of-luck since I am no longer protected by PayPal. Was told 'new' model will be ready by fall of 2017
6. By spring of 2018 still didn't get a unit. Finally got Richard to send me the 'new' 3000, which by the way, I think they just repackaged the same circuitry inside a new-looking chassis, but replaced the older sealed-acid battery with lithium battery.
7. Received 'new' PurePower 3000 Gold on May 9, 2018. Hooked it up and OMG it made the same disturbing loud buzzing noise.
8. Richard then claims that they had 'misunderstood' what I told them when I first reported the noise (and sent them audio recording of the sound), claiming that they had focused on fixing this and that, but now he proceed to claim the source of problem is my home AC electrical system (power from the wall). WHAT??? Isn't that what his product is supposed to help improve or eliminate? Now he is blaming my home AC wiring for causing their coil to buzz (but that, in fact, was what he had acknowledge since day one and said that they were 'working towards a fix’)!
9. Again, I was naive, stupid, or at least totally UNINFORMED, so I continued to work with Richard to try and help him find the source of 'probelm' (in my own home AC). Finally, I was done checking, testing this and that for him, and I sent unit back to him May 30, and they received it on June 6, 2018.
10. As of today, July 13, I still don't have my refund.
11. Now seeing service of an attorney
12. At this point I've pretty much resigned myself to be out $5200 and don't expect being able to recover that. But I really think this scam has to come to an end so I am posting this to warn fellow audiophiles.