2. misc-audio
  3. 137161-113474

insurance and shipping with UPS

I recently shipped a Levinson 432 amplifier with UPS.I brought it to UPS and requested that they box it. It was insured. During transit UPS dropped the amplifier and pretty much destroyed it. I offered to pay for repairs, however the buyer had no interest in purchasing the item. UPS inspected the damaged amplifier and denied my claim, insisting  the  amplifier was not properly packaged. Corporate denied responsibility and said the issue was between myself and the UPS franchise that shipped it. I've been dealing with the franchise for a month and they are fighting with corporate in an attempt to adjudicate the issue. Meanwhile, I've repaid the buyer and have had  no relief from UPS. The UPS website clearly states that if a franchise boxed the item they are responsible. Does anyone have a suggestion on how to resolve this issue, other than hiring an attorney? UPS seems to be somewhat of a scam operation. I did not realize that all UPS offices were franchises and am wondering why anyone would ship anything of value with them.
catsally1
Post removed 
joeeuro
16 posts
 
HiFi equipment needs double boxing. 
I had a Audio Research GS-Pre (expensive) shipped in from a dealer out of state, as I walked towards the Fedex guy he dropped the box from waist height as if it was an empty box. The preamp was double boxed and was fine.
Also, I had a pair of expensive speakers shipped via freight, one box shifted on the wooden pallet as the tethers had come loose. Someone used the blade of the forklift to push the box back on the pallet, the blade had punctured the cardboard box leaving the blade shape in a few places, luckily the speakers were fine.
These companies don't care, they know it costs around 5k to retain an attorney. 

kqvkq9's avatar
kqvkq9
120 posts
 
spin4cards-
There's a scene in A Connecticut Yankee in King Arthur's Court  where the Yankee has an economics discussion with a local. The two disagree. The Yankee has a moment of inspiration and shows in detail how his position is correct. It's wonderful. The discussion is over. he's proven his case in a manner beyond dispute.

That's when he realizes that he's having a discussion with an addle pate, a buffoon that is simply incapable of understanding the simplest of things. I've always thought it a great moment in literature as it illustrates a situation that we sometimes find ourselves in.

Ahem.


spin4cards
37 posts
 
Yep, that's what I thought. Another self righteous, condescending disrespectful a-goner who thinks he is smarter than the other person.
Well sir, let the record show that I never once referred to you as a buffoon.

Touche 
uberwaltz's avatar
uberwaltz
13,381 posts
 
Well this WAS a fairly interesting thread now rocketing down the tubes at a high rate of knots!
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