insurance and shipping with UPS
I need to state here that even though I found one of spin4cards points to be of some relevance I cannot condone his actions or attitude here at all. Please read and digest this thread for some guidelines... https://forum.audiogon.com/discussions/polite-rules-for-discussing-audio-related-things |
dmid, Insurance not working anymore. UPS pay rate per claim is microscopic compared to the number of claims submitted. What they do most frequently is opening claim on your behalf and closing with no pay without you even knowing that. Insurance is just another several bucks you're just going to loose without any possible return. The best way to deal with UPS is alternate companies. |
The beat goes on. I recently posted that my UPS claim had been resolved with respect to my Levinson. The franchise manager said that corporate had mailed them a check and they were waiting to receive the check in order to pay me. None of this is true. UPS corporate called my poor buyer and requested even more photos than the ones he had already provided. They wanted him to take the amplifier apart and take additional photos of the interior. He responded that he did not have the tools and did not want to cause additional damage to the amplifier. Why they are even conversing with the buyer is beyond me. I'm the claimant and I've already reimbursed the buyer. Shortly thereafter, UPS responded that they wanted to pick up the amplifier. I told the buyer that under no circumstances allow them to pick up the amplifier. If they wanted additional photos, let their claim’s adjuster come back once again and take more photos. Of course I notified the franchise owner that the store manager had been telling me for over a week that the 'check was in the mail' and that corporate had no idea that any claim had ever been resolved. My wife, as I previously stated is an attorney, e-mailed Mr. Franchise Owner to notify him that he was, in addition to damages, also responsible for the actions of his employees. As I write this, my wife just received an e-mail from Franchise Owner asking for my phone number, saying there were things he wanted to talk about regarding UPS that he couldn't mention in an e-mail. Of course my wife refused, replying that a paper trail was necessary for any correspondence. This is probably far from over and unfortunately I'm forced to file a suit this week in small claim's court. I also wanted to mention that until recently, I was using Chubb for my homeowner's policy and had two somewhat similar issues for substantially more money than the Levinson. Within a week a received both checks, no questions asked. One was for a gold Rolex, which was stolen during shipping, and I was reimbursed full replacement value. |
