Schitt Freya problem or Jolida amp problem?

I read something about that a while back, but can’t remember where...I haven’t noticed it on my Freya as I no longer own a balanced input hifi amp (sold my Joilda 502P when I bought a Dennis Had SEP, and although that model Jolida wasn’t actually "balanced", it did have a strapped XLR input). Supposedly Schiit does answer emails.

Thanks Wolf Garcia, 
it is odd that I'm getting no signal from the passive and jfet mode with the balanced cables. The amp is obviously working as it works in tube mode. The Schitt support is stumped and Jolida says it appears the amp is working as it sees the volts from tube mode. This is my second Freya within a week and both have similar problems. I must mention that the customer service from both Schitt and Jolida have been excellent to deal with but neither can provide an answer:)

Hello petware -
No clue what is going on w/your Freya/Jolida combination. Not sure what help it is but I’m wondering if what Wolf is thinking about is the somewhat cryptic (well, cryptic to me) comment on the Freya Connections page of the owner’s manual:

"Note: Freya does not convert singled-ended to balanced except when using the tube gain stage."

Do you still have the balanced (output?) cables hooked up to the JoLida from the Freya when you try getting signal from Passive or JFET modes via single-ended outputs to the JoLida? I’m wondering if the balanced connection to the JoLida somehow only lets it recognize a balanced signal from the Freya (as it provides in tube mode). 

This is jamming up my brain.