Mapman,
Yes, I have to say that Ohm is a very special company. And that remains true whether or not I choose, in the end, to keep their speakers.
I opened the box, and found, on top (the speaker elements are double boxed) a very long, Phillips head screwdriver, a very fancy, stainless steel, ballpoint pen with the Ohm company logo on it, and a note, signed by the president of the company, John, that reads:
"Thank you for choosing Ohm speakers.
We are sorry that you are having a problem.
Please accept this pen as a partial payment for being Ohm's field technician.
Your years of great sound is the main payment.
Good Listening!"
That's pretty special.
Anyway, the drivers are bolted down to a sheet of plywood inside the inner box. I will try swapping them out this weekend and report back. But I can't imagine another company going so far out of their way to make things right for a customer.