Agree with Magfan. The level of personal service outlined in the above posts is certainly important but equally important IMO are mfrs that offer upgrades to existing equipment for cost of the work plus a modest fee (the key word being modest. Some upgrades I have seen offered to bring existing equipment up to present models are exhorbitant).
Mfrs. that offer reasonable upgrade paths may be able to retain some clients for life.
I'm not a spokesperson for Ayre, but when they charge $200 (incredibly reasonable, IMO) to bring a CD player to current status it only brings good will at the very least and perhaps future loyalty from their previous customers. Ultimately, it makes good business sense.
Mfrs. that offer reasonable upgrade paths may be able to retain some clients for life.
I'm not a spokesperson for Ayre, but when they charge $200 (incredibly reasonable, IMO) to bring a CD player to current status it only brings good will at the very least and perhaps future loyalty from their previous customers. Ultimately, it makes good business sense.