I have an 1800 I purchased directly through Mark. I was in contact with him right away after receiving it to let him know that it hums quite loudly intermittently, like you can hear it 30 feet away, and he assured me a replacement would be sent right away. I'm guessing that was 4 - 6 months ago now. Still waiting, contacted Mark multiple times and the unit was always just about ready to ship. Was contact by the transition team to confirm I was owed a replacement, I told them yes, never heard another thing from them. That had to be at least 2 months ago now. I also had 2 other power cords I was waiting on. I've pretty much given up at this point.
I know Mark is having health issues, and I truly hope it all works out well as it possibly can for him. Relative to the transition team, the complete lack of communication is just unprofessional and I have a very hard time imagining myself being a core customer in the future.