Wilson Audio paint problems

I repainted my Watchdog Subwoofer a custom color. It came out beautiful and could not be happier. Why I say this is that it was done by a good car dealership & the old Wilson Paint was looking dull and had some markings. I great paint job will do the trick. Unless the cabinet itself is cracking and this is a different story.

As a rule, I took out all the drivers and you probably can get the foam from Wilson to replace in front. Their speakers are very well designed and serviceable. Your dealer should help with this.

Wilson audio sophia 2 is an expensive system and to change the paint job becaue you have grown tired of the color is one thing. But for you to have to do it because of a manufacturing defect with the finish is wrong headed. Wilson should make good and have them repainted at his cost and not yours.

How about Wilson applying the 'protective plastic' too soon and when new owners remove this film/plastic, it removes the paint. Every dealer that has actually sold any Wilson over the past few years is WELL aware of this problem. Wilson can be a great speaker and company, but they need to check their ego at the door. Something they are horrible at doing.

Their fit and finish used to be top notch, but in the past few years it has changed.

Good luck.

Splaskin: you state to go through a dealer and he fails to do this contact Wilson with a complaint. Missing the point here. Wilson hasn't call this buyer back at all. So I don't have a problem going through a dealer with issues, but this does NOT give Wilson the right to bypass his calls and concerns as a paying customer! They should have proper communications with the end user, regardless. They can still direct him to his dealer, but should still be able to face the music and handle the issue at hand. Customer service is still customer service and in this case - it appears Wilson has not held their own.

GrandSlamm - what are your thoughts being a Wilson employee?

Elizabeth, I wouldn't trash a company's customer service policies based on one post on the internet. I think there are things Krupski is not telling us or leaving us to guess at. Why did he contact the Wilson distributor and not the local dealer? Did he not buy from an authorized dealer? Did he buy used or grey market to save money and now wants to cash in on their customer service?

Enquiring minds want to know.