Wilson Audio paint problems

How about Wilson applying the 'protective plastic' too soon and when new owners remove this film/plastic, it removes the paint. Every dealer that has actually sold any Wilson over the past few years is WELL aware of this problem. Wilson can be a great speaker and company, but they need to check their ego at the door. Something they are horrible at doing.

Their fit and finish used to be top notch, but in the past few years it has changed.

Good luck.

Splaskin: you state to go through a dealer and he fails to do this contact Wilson with a complaint. Missing the point here. Wilson hasn't call this buyer back at all. So I don't have a problem going through a dealer with issues, but this does NOT give Wilson the right to bypass his calls and concerns as a paying customer! They should have proper communications with the end user, regardless. They can still direct him to his dealer, but should still be able to face the music and handle the issue at hand. Customer service is still customer service and in this case - it appears Wilson has not held their own.

GrandSlamm - what are your thoughts being a Wilson employee?

Elizabeth, I wouldn't trash a company's customer service policies based on one post on the internet. I think there are things Krupski is not telling us or leaving us to guess at. Why did he contact the Wilson distributor and not the local dealer? Did he not buy from an authorized dealer? Did he buy used or grey market to save money and now wants to cash in on their customer service?

Enquiring minds want to know.

I just want to say a last word about Wilson and your dealer. Since when does the customer have to become a step n fetch? Now lets see the customer puts down 5 figures for a speaker system then notices the paint job is crackling so he removes everything from the speakers then when all is done by the Ferrari paint plant. He then schlep's these things back home again all 300lbs less the drivers then he screw's everything into place{after getting screwed} then refoams all the drivers moves them around while wrenching his back and as all this is going on! Wilson is suntaning himself and drinking a barcardi rum... LOL lol lol ok whos the sucker now?

Perhaps one of the bad things here is that it takes 100 compliments to make a good impression and only one bad statement to ruin all the good things said. Maybe Wilson themselves should chime in?
Like the sign over my wifes desk says, "When I am right, no one remembers. When I am wrong, no one forgets".
-John