Wilson Audio paint problems

Addendum to my above post.

My Maxx3's arrived perfect except one corner on one of the woofer grilles had a very small tear due to the shipping stress (Wilson ships them attached to the speakers to protect the drivers).

Delivery and setup was on Monday....Wilson had a new grille in my hand by Thursday. Great customer service.

Wow !

I myself have noticed how much negative comments are floating around about Wilson speakers.

Hearing about defective paint is not surprising, transporting will almost guarantee some kind of issue , not to mention the difficulty in preparing and preventing faults that tend to show up months later.

2 months turn around for a painted custom finish would not be considered unusual and is about right as the paint has to cure to make sure there will be no shrinkage that would lead to further cracking before transporting . Also i can see Wilson holding the speaker a bit longer to make sure all was good , before shipping knowing any faults here would be very irritating due to it being a re-do .

A custom color would add time , as WA would not setup just to paint one Pr of speaker, you would naturally do the larger run first .

I would hope the O/P would chime in to let us all know how this ended .

Regards,

I will definately to my research before I purchase a wilson product.D.

Wilson Audio customer service is outstanding! I've owned Sophia 2s and now Sophia 3s and I couldn't be happier with the built quality, sound, and outstanding support I receive from Wilson. Recently, Wilson put me in touch with a cable manufacture to help me decide on the best cables for my system.

Did Wilson really put you in touch with a cable manufacture company? That is simply above and beyond.