I don’t find my VSMs short on bass, low midrange, or macro-dynamics in a medium sized 20’ x 14’ room with a 7.5’ ceiling. IIRC, the BBAM adds +5db at 35hz and rolls off entirely below 28hz. There is a bit of port effect reinforcement below 30hz.
There is nothing in Stereophile’s measurements to account for the OP’s experience-- except for a roll-off in the 2hz crossover region on axis with the tweeter. (Response is flat with ear positioned at the level of the top of the woofer basket.) You might check for DC output on the BBAM. The woofers can be damaged if the op amps in the BBAM fail to DC and the owner’s amp doesn’t block DC.