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Velodyne's Dim View

I find it quite frustrating as I have purchased two of velodynes DD-15s in the last 2yrs.
The blue logo light on the front of the sub goes dim after time.It doesn't effect the sound, but it was a nice display
to look at at night.
I even talk to one of Velodynes supposed techs and all I got was,that's just the way it is.I mean come on,3000.00 for a sub
and the light goes so dim you can't hardly see it.
I have components on 24/7 for years and the displays hold their brightness.Makes me wonder how much real quality is in there when Velodyne can't pay attention to such a basic thing as a display light.Other's have noticed this also.
Perhaps a Thiel SS-2 or Fathom-113 upgrade,I guess I'm a tad
ticked off,THAT's JUST THE WAY IT IS,gimme a break.
128x128drummermitchell
apachef1
164 posts
 
Velodyne has been notorious for that kind of customer support.
unless you're interested in upgrading to the newest model they are not interested in helping or repairs.

Ex velodyne owner
narrod
1,064 posts
 
Agreed. Pretty good products but their support and attitude towards customers needing help sucks.
fplanner2000
616 posts
 
You're just not talking to the right guys. Carl (I believe that's his name) in Arizona is great. They have always taken care of me and I've owned their products over 15 years. No problems whatsoever.

Happy current Velodyne DD-15 owner.
dgarretson
2,608 posts
 
I've had several productive conversions with the Vel's Arizona product manager as well.

You could probably just pull the bulb from the rear and ID it for replacement.

As good as it is, the DD series is getting long in the tooth and Velodyne should think about improvements. The pulsing logo is a pretty poor status indicator and could be replaced with a digital readout of sub volume and mute.
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