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DEQX not discoverable...

Hello all,

I had a DEQXpert do my initial setup/config.  In Apple's infinite wisdom, one of their updates corrupted my Virtual Machine and entire apple file system.  When I reverted back, my VM was corrupted.  I was able to recover the VM, but my install of VMware Fusion needed a fresh install and new license.  I'm up and running, but now my DEQX is not discoverable.  I updated my "gulp" Windows 7 VM, it rarely hits the internet and is quite stable, so I continued to use it just for my DEQX.  I've run thru the install wizard, reinstalled the driver and DEQX program, but it's still not discoverable.  I've used 2 different USB cables, still the same.  The debug window does 5 "LINK_INT" calls then "TRASH", repeatedly.  I poked around on the DEQX website and wasn't able to find any OS support.  My only thought is that Windows 7 is no longer supported by the DEQX wizard, though with the version I'm using it was working with the last update having been applied to my W7 box in 2013.  With the updates, it's still not discoverable, so I don't know if that would be the issue.

Anyone have thoughts? 
toddcowles
toddcowles OP
140 posts
 
@almarg Though I appreciate the thoughtful response, it's equivalent to me not putting lugnuts back on a tire; which has never happened, but there may come a day!
ozzy's avatar
ozzy
7,493 posts
 
Thanks Al,

I was able to download the new firmware. What exactly does the new firmware do? Everything seems to sound the same.

ozzy
almarg's avatar
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almarg
9,670 posts
 
Hi Ozzy,

I've never seen any meaningful info on the purpose(s) of the firmware upgrade, and I too didn't perceive any sonic differences when I did the upgrade.  Just guessing, but perhaps one purpose had to do with optimizing compatibility with the most recent version of the calibration software, which in turn might have been updated to optimize compatibility with Windows 10, among other possible reasons.

There was also a separate upgrade to the display processor firmware that is used by my HDP-5 and the PreMate+ to control the touchscreen that is provided on those models.  That upgrade provided some enhancements to the touchscreen and I believe also enabled the ethernet interface and "Roon readiness" that are provided on those models.  (I don't use those features, btw).  But those things aren't relevant to your PreMate.

Best regards,
-- Al
 
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astewart8944
499 posts
 
Todd...I've done the same thing with my DEQX and the two USB ports...panic, then private embarrassment, then gratitude that it was my error and not something major. Wanted you know you are not alone.
Regards

trevoropto
3 posts
 

Damn, I'm having this exact same problem.

Haven't used my DEQX HDP3 in 7 years, dug it out, popped windows parallels on 2021 MacBook Pro that only has 2 usb c ports which I assume are identical, so don't have the choice of picking USB audio or USB control. With DEQX Cal up and running it simply won't connect to MacBook and I get the same "LINK_INT  TRASH" messages that Todd (orginal poster) got.

Thinking maybe if get a shorter USB B to USB C cable (current one is very long and am using USB A to USB C adapter to connect to mac.

I know this is a very old thread, but it was cool to find someone in this big wide world with the same problem, but looks like my solution is going to have to be a bit different.

Trevor

 

 

 

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