Go to Vinyl Asylum and download the best protractor for your arm, put it on your table and follow the lines it's easy. If you think it's low on oil maybe from shipping don't use it till you top it off, look in there with a flashlight. First thing I would do find recommend tracking force for your cartridge and see what your tracking force is set at, to much force will dull sound. If you don't have a tracking force gauge make the arm float with the counter weight,set dial to zero without moving counterweight, then turn counterweight to cartridge recommended tracking force. Just be careful of not damaging needle while making it float.