johnmarzy:
eBay's "sides with the buyer 100% of the time" cuts both ways, and personally, I find it a crock. Let me relate to you MY personal experience:
Several months ago I sold a vintage Akai R2R deck on eBay. As I always do post-ship, I contacted the buyer a couple days after receipt to determine their satisfaction with a follow-up courtesy note. No response. Another follow-up note. No response. 17 days elapsed before I was notified that the buyer wanted a refund. Said the unit wouldn't record (it certainly did when I had it) and said they didn't like the sound. I complained to eBay that this sounded like someone who bought a tape deck expecting it to sound like a CD, didn't know what they were buying, and was suffering from buyer's remorse. Ebay at first said "sorry, have them ship it back - on YOUR dime - and refund them their money." Shipping was about $55 if memory serves. Then I contacted the buyer two more times asking for assistance with the shipping process: box dimensions and weight. Still no contact. I contacted eBay again and implored them to look at all the facts: I'm a 14-year member with over 400 transactions, 100% feedback, and they were a new member with less than 10 transactions. They ignored ALL communication. I made it clear that if this WASN'T a scam of sorts then the buyer would certainly want to participate in and help facilitate the return. Further, I made it clear to eBay that they should certainly have that expectation - that a buyer seeking a refund should be an active participant in the process. Eventually, eBay agreed with me after pleading my case (which is literally what I did on the phone). They reversed their decision to my favor, but told me the buyer could still appeal their reversal. I never heard another word about it, so I'm convinced there was something nefarious up with the buyer.
I don't agree with their "buyer is always right" policy because, IMO, it promotes the abuse of honest sellers by unscrupulous buyers. It's ridiculous to me that their default position is "buyer gets their money back regardless of the facts".