2. misc-audio
  3. 142610-118117

How can I punish this Chinese audio dealer

I ordered three pairs of tubes from him last year.

The dealer used to respond to my e-mail within 2 days with fast shipping.

The Psavne Acme 805 tube went bad after 7 days of use.


But with claim of bad tube, he stopped responding to me at all..

I sent him 6 e-mail within 7 days.


Will Paypal refund be the best way to punish him?



sale@hifi-amplifiers.com
수 2018-12-26, 오전 12:47
나


ok sir
thanks

​admin@primeamp.com

From: Thomas Kong
Date: 2018-12-26 16:43
To: hifi-amplifiers.com
Subject: Re: Order Confirmation No: 11720
I received Acme 805 tube yesterday.

PSVANE Acme Serie 805 Vacuum Tube High-end tube Be


Please note that both tube are made by same company Psvane.

Cossor valve was league above from stock tube with refined bass and deeper bass.


As soon I replaced Cossor Valve 805 with Acme 805 today, I noticed clear window of transparency and more details.

It seem like I had inserted pre amp since the change was so drastic.

The soundstage got wider with 3-d holographic with clear window.



It had not been burnt yet so it may be possible to change its sound for the next 2 weeks.

But the first impression is very positive.

I will keep you informed of the progress.

I also have pair of NOS United 805 tubes which I had not used yet.

After Acme got fully broken in, I will also compare it with NOS United.





Order Confirmation

Thomas Kong,
Thanks for shopping with us today!
The following are the details of your order.

Order Number: 11720
Date Ordered: Thursday 20 December, 2018

Products
1 xPSVANE Acme Serie 805 Vacuum Tube High-end tube Best Matched Pair (Psvane Acme Serie 805)$732.99 USD
---------Sub-Total:$732.99 USDFREE SHIPPING! (Free Shipping Delivery Charge.):$0.00 USDTotal:$732.99 USD
Hello

As usual, I expect you to ship it fast

thanks


United States
Payment Method
PayPal
128x128shkong78
testpilot
930 posts
 
PayPal may support you due to the fact that the dealer has a 1-year warranty on tubes.  You will need to send the tube back to the dealer so that they can get a replacement from their supplier and to determine the source of the failure. 
johnk's avatar
johnk
1,975 posts
 
I have had poor luck ordering tubes from most anyone but I still do would say about 50% of the NOS used or new tubes I buy are not as represented and even new have noise issues.
ghasley
2,489 posts
 
I have had terrific outcomes with Asia based dealers but I do my due diligence and support local/regional dealers first. If something is only available through an Asia based source, like any other transaction, do your homework. Based on your post, you were just trying to save some money since the items you purchased were available through a local/regional dealer network. That doesn't always work out to be the case as evidenced by your unfortunate experience. You should mail the tube(s) back and request a new set. Then resort to Paypal. The dealer isn't likely to send you a new one based on your word alone. Being nice also helps so include a complimentary letter requesting your desired outcome. It will work out or it will be a lesson. Either way, its just audio and the sun will rise tomorrow. I have had more issues with fellow audiogoners overstating the condition of their gear for sale than I have had with Asia based dealers. Just saying...
Post removed 
acresverde
386 posts
 
@johnk    What is a used NOS tube?
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