2. misc-audio
  3. 142610-118117

How can I punish this Chinese audio dealer

I ordered three pairs of tubes from him last year.

The dealer used to respond to my e-mail within 2 days with fast shipping.

The Psavne Acme 805 tube went bad after 7 days of use.


But with claim of bad tube, he stopped responding to me at all..

I sent him 6 e-mail within 7 days.


Will Paypal refund be the best way to punish him?



sale@hifi-amplifiers.com
수 2018-12-26, 오전 12:47
나


ok sir
thanks

​admin@primeamp.com

From: Thomas Kong
Date: 2018-12-26 16:43
To: hifi-amplifiers.com
Subject: Re: Order Confirmation No: 11720
I received Acme 805 tube yesterday.

PSVANE Acme Serie 805 Vacuum Tube High-end tube Be


Please note that both tube are made by same company Psvane.

Cossor valve was league above from stock tube with refined bass and deeper bass.


As soon I replaced Cossor Valve 805 with Acme 805 today, I noticed clear window of transparency and more details.

It seem like I had inserted pre amp since the change was so drastic.

The soundstage got wider with 3-d holographic with clear window.



It had not been burnt yet so it may be possible to change its sound for the next 2 weeks.

But the first impression is very positive.

I will keep you informed of the progress.

I also have pair of NOS United 805 tubes which I had not used yet.

After Acme got fully broken in, I will also compare it with NOS United.





Order Confirmation

Thomas Kong,
Thanks for shopping with us today!
The following are the details of your order.

Order Number: 11720
Date Ordered: Thursday 20 December, 2018

Products
1 xPSVANE Acme Serie 805 Vacuum Tube High-end tube Best Matched Pair (Psvane Acme Serie 805)$732.99 USD
---------Sub-Total:$732.99 USDFREE SHIPPING! (Free Shipping Delivery Charge.):$0.00 USDTotal:$732.99 USD
Hello

As usual, I expect you to ship it fast

thanks


United States
Payment Method
PayPal
shkong78
Post removed 
shkong78's avatar
shkong78 OP
1,485 posts
 
Update on the situation.

Since I was busy with some other thing, I had not filed complaint with Paypal yet.

It seems that somehow the dealer read message belatedly (about 1 week later).

If it works out fine, I will update it again.




dear sir.sorry about that your email is in trash so we not received it we are read you email and with contact with you as soon.

dear sir.if you received our message please send some picture to us we will deal with it tomorrow please don’t worry about it if it bad we will ship an New one to you thanks

nonoise's avatar
nonoise
11,226 posts
 
I guess you can call off that air strike. 

My dark humor aside, it's good to hear that they'll try to rectify your situation.

All the best,
Nonoise
shkong78's avatar
shkong78 OP
1,485 posts
 
If it works fine,then I will call off the air strike.

And I will  update if they cooperate with the situation well.

The only bad thing is that I had not got response from the dealer for 10 days even after sending 5 emails.

I was pretty upset.

But if I get the replacement tube pretty soon, then I can recommend this dealer again with good price and fast shipping.
jburidan
803 posts
 
If this doesn't work out, please post a warning in Shady Lane.
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