DC Offset Blocker/Killer - where to buy in the USA

@tomiiv30I...………………………..

I would call McIntosh and talk to one of the higher ups and get some action. No one is going to call you if you don’t keep on their ass. You have a brand new amp collecting dust in the corner, not doing anything isn’t the answer. I would call and ask to speak to the persons supervisor, then when the supervisor comes on, I would ask for their supervisor. Once you are at the top, express your concerns and disappointment without getting angery (at first). See what happens. As a last resort, you could tell them you are going to plaster your story all over social media, the online forums, the works. Trust me, they will change their tune fast.

@jea48 

I have PM'ed him but never got a reply back, maybe he hasn't seen the msg yet or he is just not making them anymore.

Also there are more than 2 McIntosh dealers in or out the Chicago area but again I am not going to name the dealer it is not needed since they have not done me crazy wrong.  I did not buy from those two you mentioned I can tell that much.

@stereo5 

The way they have acted so far I don't know if I can keep my anger inside me without expressing my self out loud. I know they frequent this forum and other forums and if they wanted to help they would've done by now but none of them have replied to this thread or any other that I have made. I can sense they have their own fanboys that want to throw the ball at me like if it was my fault or something. 

jea48

You want to know so bad where the OP bought the amp why don’t you call the two dealers tomorrow ...

I don't care where he bought his amp. That the OP won't name the dealer just suggests that there's more to this issue than he's willing to acknowledge. In any event, it's all a moot point now that he says this:

I have made up my mind about this brand not just this amplifier ... The amp buzz has nothing to do with what I have done ... the experience I’ve had so far with this brand alone is unforgettable and was unpleasant. After spending so much money and not even one phone call was made back to me that should tell you something ...

He seems to want someone to rescue him from his misery, but he won't send the amplifier in for an evaluation. That just seems odd to me. If he doesn't trust the factory, there are many independent, authorized McIntosh service centers - perhaps even one within driving distance for him. But he has made up his mind, so there's really nothing else to talk about here.

@ cleeds


Ron, a McIntosh representative, said they get maybe 5 complaints a year about mechanical buzzing torids. His advice to fix the CUSTOMER’S PROBLEM is to buy a DC blocker.

Repeat.  
His advice to fix the CUSTOMER’S PROBLEM is to buy a DC blocker.

Why do you have a problem with understanding McIntosh's response to the customer? McIntosh knows the torid transformer buzzes if there is DC offset on the AC mains. So why do you continue to insist the OP send the amp to McIntosh?

.

@cleeds

I don’t care where he bought his amp. That the OP won’t name the dealer just suggests that there’s more to this issue than he’s willing to acknowledge

If there was something else that I am not acknowledging McIntosh would’ve been all over me. Are you out of your mind. This is a brand new amp bought from an authorized dealer, you are something else bud.
People like you make the brand look even worse than what it is right now. Why should I send this heavy ass amp to anyone for evaluation is beyond me. Why don’t McIntosh come to my house and check out the problem, I have hiatal hernia and been diagnosed to not lift any heavy weights but I did lift this heavy amp to take it to the dealer, not once not twice but three time and spent at least hour and a half driving one way to go to the store. I still cannot understand how is it my responsibility to do all this things is beyond me.

Here is the story:

I go out to this authorized McIntosh dealer who is about an hour and a half away from, buy this brand new amp, bring it home find out there is a buzz call dealer, dealer says bring it back we will order you a new one new amp is ordered, I go to pick it up bring it home plug it in and boom louder buzz than the first one. Call dealer back, dealer says bring it back to the store for testing, I bring it to the store to the techs department plug it in and amp is dead quite and bam I got no case, dealer says see it works and there is no buzz, dealer calls McIntosh to tell them that amp is dead quite at their store and McIntosh says that there is nothing else that can be done, bam I am left alone with nobody backing me up.
Actually I am told that I need a DC BLOCKER and was told this by Ron and Chuck but they won't even tell me where to buy one which made the situation even worse. ALL I WAS TOLD BY CHUCK IS TO GO ON THE INTERNET AND SEARCH FOR ONE - IF THIS IS CUSTOMER SERVICE AT ITS FINEST THAN I DON'T KNOW WHAT IT WOULD BE IF OPPOSITE OF FINEST.

There is nothing I hide it’s all here in the open and if some of you smart asses would like to prove me wrong than go ahead come to my house check out the amp and go from there.