This is not good and shouldn't be. Cambridge did build a reputation on designing good sounding gear for the price. I purchased a Cambridge phono preamp a few years ago, not only does it sound good but haven't had any issues at all with it. This sounds like the same problem NAD was experiencing with their new gear of being unreliable, the old stuff being much more reliable.
Cambridge Audio products unreliable/unsupported?
Has anyone had problems with Cambridge Audio gear failing while still quite new?? I have had two products fail that were under one year old. 350C CD Player and 840Av2 Integrated Amp. Both products were gently treated and lightly used - less than 100 hours total use. Tried to resolve through Cambridge customer service (Ed Selley stopped responding to my inquiries on the Cambridge customer support website)and local repair and it seemed as though the process was designed to make getting a repair more painful than replacing the defective gear. I am new to high end audio and was wondering how many others had the same experience with this company.
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I had a CA Minx Xi Network Player. The software was buggy from day 1. Used it for barely 3 years and the it started producing only garbled noise instead of music. Now, out of warranty ,and months of email exchanges, CA support suggested a main board replacement.Only problem is the product is out of production and all i got is an apology from their support team. They said my unit cannot be resurrected.Below is the actual email. Nicholas (Cambridge Audio) Jan 30, 16:41 GMT Hi Deepak,I am sorry to hear that but if the parts are no longer available, there is no further action that can be taken to resurrect the unit. Please accept my apologies for the inconvenience. Kind Regards, Nicholas Technical Support Agent |
A clip from my network player.Notice the distortion and the varying pitchhttps://youtu.be/ph3QxRNTXcg |
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