I bought Harbeth 30.2 from my dealer... terrible experience, left such a bad taste in my mouth I wanted nothing to do with the speakers and sold them a month later.
Dealer Behavior
I’ve visited a number of dealers, after being out of the hunt for a long time, and I’m still surprised by the way many deal with potential new customers. A number of things that don’t seem like good sales strategy with a potential customer. A few observations:
I don’t mean to say I’ve found it uniformly true - I’ve encountered two individuals who avoided, in the main, this sort of thing, but the majority were still....jerks.
I’m in the money management (and before that lending) business - thirty years now. I never interrupt someone when they are making a mistake that might help me or give me information. I can usually tell when people are bluffing and can’t factually back up their claims, best revealed by simply letting them talk. I smile and nod, but I go back to the office and trade. I assume a lot of other people who can afford this stuff have probably learned similar life lessons. I just don’t think this behavior makes sense, and it may help explain the parlous state of the industry at this point.
end rant.
Actually (Columbo!) one more thing: If you act like that in the store, why would I EVER want you in my home helping set up my equipment and negotiating the everyday non-audio, cosmetic obstacles that will come up there?
- Wouldn’t you ask about the kind of music they listen to first? Maybe establish some rapport and develop a sense of what to play to try out equipment? At least establish if it really is about the music or the equipment, and sell accordingly. Getting enthusiastic about a recording is a great way to build listening rapport. I came in with a group os sample tracks I know well (I think I inventoried them in another thread). This has happened only once so far, and only tepidly - "oh - I have that on LP!" (Karajan Beethoven Symphonies, 1963, remastered).
- Why crap on their equipment? If someone’s been happy listening to something, that may be a clue (and for god’s sake, make sure you know specifically which equipment before making a fool of yourself by describing the shortcomings some other piece of equipment, real or made-up). I have an Adcom 5802 amp driving Thiel CS 3.6. I’ve now been told by *everybody* how harsh and grainy it is, and, more amusingly, how it’s not powerful enough to drive most good speakers. It works in my setup, perhaps counterintuitively. Or maybe I have play-doh ears, but if I do, why would you tell me that?
- Why all the correcting and mansplaining? Even if a prospect is wrong, it seems more reasonable to say "that’s interesting, my experience is X"
- Why make broad assertions and shut down discussion? If a customer expresses doubt that, for instance, dollars invested in cables will make a big enough difference, why wouldn’t you smile and say "Ooh - I’d love to run a demonstration for you that might make you change your mind!" instead of just "cables make a huge difference, you just haven’t listened with good enough equipment".
I don’t mean to say I’ve found it uniformly true - I’ve encountered two individuals who avoided, in the main, this sort of thing, but the majority were still....jerks.
I’m in the money management (and before that lending) business - thirty years now. I never interrupt someone when they are making a mistake that might help me or give me information. I can usually tell when people are bluffing and can’t factually back up their claims, best revealed by simply letting them talk. I smile and nod, but I go back to the office and trade. I assume a lot of other people who can afford this stuff have probably learned similar life lessons. I just don’t think this behavior makes sense, and it may help explain the parlous state of the industry at this point.
end rant.
Actually (Columbo!) one more thing: If you act like that in the store, why would I EVER want you in my home helping set up my equipment and negotiating the everyday non-audio, cosmetic obstacles that will come up there?
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- 35 posts total
- 35 posts total