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Parasound service problems

I bought a used Parasound JC3+ phono preamplifier online from HiFi Buys, which is an official Parasound dealer, for over $ 2,200.  Within 6 months one channel quit working.  Since there is no warranty with it, I contacted Parasound service through the website email asking for the information to send it to them for repair at whatever price they charge, rather than sending it to the seller.  I thought that Parasound would be more reliable.  I have literally 20 messages with someone by the name of Phil Jackson at the service department and he still has not been able to provide me with that information.  I am really concerned with the quality of service of this company. 
In the interim I have noticed that the sound on my other Parasound device, a 10 month old $2,900 Halo Integrated Amplifier purchased new has interferences when 2 input sources are on at the same time even though only one can be selected.  I also mentioned this to the service person, but he has not even addressed it on his reply.  Is this normal?
I am certainly done with Parasound.  
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213runnin
914 posts
 
Gdnrbob, the op has been having an email conversation with Phil  Jackson, so yes they have been answering their emails.

i concur that a dealer is the best way to do this, that’s what they’re there for.  To bad about the jc though, hopefully it isn’t too expensive.
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celander
1,503 posts
 
I was looking toward getting a JC3Jr. Maybe I should wait. I should have visited the Parasound room at AXPONA 2019 this morning. 
plaw
89 posts
 
The Parasound dealer I dealt with in Montana was worthless.  I was not able to return either.  I got the Halo P6 - I had never heard a worse phono stage.  I sold it after 3 months and took a $500 bath.  Sell your Parasound and say good riddance.
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kingbarbuda
515 posts
 
I have spoken with Tony about a JC3+ I had purchased new through a dealer. The balanced XLR outs were producing an electrical type grating distortion in time with the music. In consultation with Tony at Parasound and Mike at Bryston (who makes my 17B3 Preamp) we agreed that the JC3+ was overdriving my 17B3 Preamp! My cartridge is an Ortofon 2M Black. By the way the JC3+ single ended outs were fine. But the XLR outs have 6dB more gain. So rather than having Tony put in resisters in my JC3+ to bring down the gain, change the specs on the unit and make it not stock, I returned it and got a Musical Fidelity Nu-Vista Vinyl phono preamp and all is good. Bottom line is that Tony at Parasound is helpful. But you have to pay attention to your gain going to your preamp from your phono preamp. It’s an issue, as I learned. 
treebeard1
148 posts
 
I was listening to my HINT when all of a sudden poof. It sounded like it was unplugged. Not sure what happened but it was toast. Still under warranty so I called the dealer and had a brand new HINT within a week. Great customer service in my book.
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