It is thrilling to see all of the discussion taking place here. I don't usually jump into these conversations, but I just can't help myself in this case. Any business that sells over 6000 pieces of USED consumer electronics every year will undoubtedly have some significant issues along the way. I like to think that it's how we deal with these issues that counts. Our 100% feedback ratings here and on eBay should surely speak volumes about our commitment to doing the right thing by our customers 100% of the time. As far as the notion of "low-ball" offers, we don't make ANY money if someone refuses our offers. So obviously, low-balling people is no way to build a business. The fact is that our buyers appraise over 20,000 pieces of used gear every year representing over 600 unique brands and 5+ decades. Your local car dealer only has to know how to navigate an annually published NADA bluebook covering a handful of brands to give you a fair trade offer. There's simply no comparison, and like it or not, we're just going to be wrong sometimes. When that happens, we're just like anyone else - we want to hear back from you and have a conversation to learn where we might have gone wrong. And if we don't see things, the same way? Well, there's no hard feelings. We're just a bunch of music-loving, audio-geeks trying to have fun while making a living in our little warehouse just outside of Boulder, Colorado. Drop me a line sometime at feedback@tmraudio.com with any comments or questions- good or bad. I'll be happy to listen and learn how we can keep improving our service here. Thanks again to all of our loyal customers!
Josh Jackson (owner)
Josh Jackson (owner)