goode news travels fast…. bad news travels faster!
I doubt you will get any negative arguments as to Atmas involvement with the public, regarding his gear or another’s.
Ralph has been for an extremely long time forthcoming on all sorts of equipment, technical info, matching gear, etc., on this forum and I for one definetely have gleaned and learned much from his input.
if there is a bar for customer support, relationships, and technological innovation atmas seems to have set it. albeit, Atmas is not alone in these respects, though this arena does appear to be more exception than rule in high end audio.
when I am avidly looking for this or that in audio, a primary factor in my buying decision is aimed squarely at how readily approachable, or how amenable towards their customers are they? are they handy by phone? how is the attitude with customer service in general?
as well, are they willing to aid anyone who did not buy their gear brand new?
having ben in electronic sales and service in past years, I understand the value of demonstrating outstanding customer service and developing great relationships with the public even if no sale of new goods is ever made.
positive word of mouth anicdotes are priceless. these ordinarily can not be bought, they have to be earned and here lays the hidden worth which gets developed in those ‘one on one’ interactions between maker and buyers, owners, and prospective customers.
there are just too many options out there in audio to end up choosing a product which onnly affords it clientele contact vvia email and extended delays for their reply, or they point you to some dealership for you to try getting what ever answers there instead.
satisfy a customer well and they may relate their experience with a handful or so of people they know.
however, once a customer has been ‘had’ or experienced a bad situation with a product and or its support, these folks will stop people they don’t even know and rail at length about what happend to them.
although money may not change hands, developping and maintaining great customer service and consequent relationships always pays huge dividends.
too bad more makers and or dealers don’t subscribe to this ‘pay it forward’ approach in business., as it does seem more the exception than the rule
that said, I have to submit here that at the 2019 Florida Audio expo, there was not one demo/room wherein the exhibitors were not the most forthcoming, polite, informative, and engaging people I’ve met to date in this hobby.
