I naively thought they had a liberal return policy and bought a few ethernet cables thinking I could return them if they didn't work out for me. Turns out in the fine print of the return policy you can only return interconnect and digital cables that are 1 meter and speaker cables that are 8 feet. Anything else is by their definition "non-standard" and therefore non returnable. That is despite the fact they have numerous lengths you can choose from their drop down menus and the company I bought from (Chord) lists the 5 meter cable I bought as a standard length,
here's the kicker.. you can only return speaker cables that are 8 feet but they sell them by the meter, so it is impossible to return an 8 foot speaker cable because they don't sell any. Lesson learned, read the fine print
Yup. I bought a component from them last year with a very clearly and explicitly return policy attached to it, and when I went to return it well within the return policy they squirmed and squirmed trying to get out of it but eventually had to accept it. Not an experience I'll be repeating. Music Direct was a breeze in comparison.
The Cable Company are a bunch of lying twats - shady return policies, pushy sales guy selling snake oil, pushing brands that benefit them. its the kind of sales man that we have all come to detest. Go with the individual dealers - his hobby could do with fewer tossers.
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