@ehoz - I'm telling you they're like used car salesmen at the Cable Company. I don't get why people still support companies like this. Who cares about a interconnect library, especially given the fact that you have to pay full retail once you decide on a model? I'm never going to pay full retail for an interconnect - that's my cardinal rule. There are too many good deals on interconnects here at Agon and likes (USAM, AA etc). As for other products, you'll get better service by dealing directly with the manufacturer or trying other dealers. At the end of the day, customer service rules.