Carver, THE standard of excellence IMO

Geeqner,I'm sorry to disagree.  My OP was directed to and at the great customer service I received from Carver Corp.  The fact that I mentioned my 350s was only incidental to the topic.  This was not a post of the pros and/or cons of any Carver amp new or vintage.  It was a post about how I felt of them going the extra mile on a Sunday to make sure my problem was taken care of.  Any company doing what they did yesterday would meet a hypothetical standard of excellence.  I doubt few exist outside of  Carver but I don't honestly know.  Text from me 3:15 EDT Sunday 09/11 directly to Carver CEO/part owner (which at the time I didn't know) in Chicago relayed to Bob Carver marked "very important", replied to me at 9:15 EDT 09/11 by Bob Carver who lives in Seattle that tells me how to accomplish my task, not we will get back to you, I'll call you later in the week, etc. which would have been very acceptable on the same day I asked them.  The problem came in when "amps on fire" came up and IMO had to be addressed.  I hate to repeat myself but this was about a company responding to a customer in a very unusual amount of time on a weekend day to make sure the customer could take care of the problem.  Carver decidedly deserves kudos for how they took care of me and I truly believe it would be any of their customers.  I don't think Frank knew me from Adam when he received the text and the fact I did a few things with Bob last year was not within his memory bank.  My only intent was to tell this forum of my great experience (and I was impressed) and perhaps motivate them to take a look at Carver knowing it was a company who truly cares about the people they serve.  They've already got my money yet they make sure I'm taken care of. As kren006 said pretty cool!

@viridian 


I think @fmalitz Frank's post is highly appropriate given the malicious nature of clearthink's post. If clearthink has an attorney, his or her advice would be to make an unconditional apology and take responsibility for saying something so false and blatantly careless. He might, just might, be forgiven.  I actually thought Frank's post was infused with a genuine kindness and his repeated apologies lend credibility.

Its ok to not like something, its not ok to lie and fabricate. I'm actually glad Audiogon hasn't taken it down. Its important for our community to stand for something and clearthink's post crosses the lines of good taste at a minimum and certainly crosses the legal threshold of not if clearthink will owe damages but how much he will owe in damages. The longer he waits to make this right, the deeper in the excrement he will find himself.

@fmalitz
My bad. When I scrolled back to reread clearthink's comments, there can be only one meaning by the poster. They are without a doubt defamatory comments. Sorry for any misunderstanding due to my speed reading.

I would rather not dominate the thread but I thought you might like to know that I scrupulously avoid talking about the performance of our products on these types of forums. I think that’s for you to discover. That’s why I stuck to the legal issue and not Bob’s remarkable record of accomplishments. I’m delighted to answer technical questions. I’m delighted to debunk myths and I’ll throw one out for fun in a moment. I’m delighted to speak about the technology of our products. I have no problem discussing legacy brands and models because I enjoy the romance. I really like this stuff. In this case however, the mythology was acrimonious, aggressive and blatantly false.

Okay, here comes my controversial myth busting statement (I was soundly attacked on the AVS forum with this): nearly all specifications available to all of us as consumers are bull----! I just combined two TV shows into one-- MythBusters and Bull----.

A statement like that can hijack a thread so suffice it to say, in my opinion (ha!), since there are no hard and fast definitions, legally, for any of this stuff, or, for the regulations we do have--IEC, DIN, FTC, etc. there is no accountability. We can say and print anything we like with impunity. Furthermore, how many times have we seen identical specifications on products that sound completely different? Even frequency response is meaningless because some companies lie, some companies measure in strange ways, and frequency response in isolation does not tell us much. Here are the specifications that I tell people to pay attention to:
1) the sensitivity of the loudspeaker (you may rest assured that our measurements often disagree with manufacturers claims but it could be important and usually is)
2) the cost of the product so you can afford it
3) the weight of the product so you can move it around to a good spot in your home
4) the size of the product so it will fit into your lifestyle
I think these are the most important specifications.

Okay, I hope I haven’t hijacked this thread and I’ve reverted having fun with it since I’ve already received phone calls from forum members offering me gracious support. Please, let us continue pursuing high fidelity but combined with fun! I hope my four specifications were entertaining. Now everyone go have a good dinner.

Yep, I have a crimson 275 and am a fanboy myself....Looking forward to new Carver products.