Carver, THE standard of excellence IMO


I have read many discussions on these forums and others about many people having difficulty getting hold of or information from the manufacturers or dealers about problems with their gear.  Some wait weeks,months or forever for a response.Yesterday (Sunday) I thought I was having a small problem with my Carver Crimson 350 amps and I did some tests described in the manual to check the KT120 tubes.  I was getting some strange meter readings and couldn't understand why.  So I went to the Carver site and wrote a detailed email at that site, expecting to hear back sometime this week.  At the time I did not know it went straight to the president and co-owner Frank Malilz, but it does. Frank marked it "very important" and forwarded to Bob Carver who at 9:15 pm (my time) sent me a detailed answer that solved my problems.  Are you kidding me!!!! straight to the pres and then to the designer (we all know who is a legend) and back to me within 6 hrs ON A SUNDAY!  To paraphrase a truck commercial....Carver doesn't raise the bar, it sets it.

I know not everyone can afford a set of $9500 monos but I am sure the service would be the same on Carver's new 275s at less than $2800.  I have heard the 275s at Axpona and they are voiced extremely close to the 350s just not as much power.  For most set ups they would be magnificent.  Who else gives the amp AND tubes a TRANSFERABLE 5 yr warranty?  Both the 350 and 275 play for hrs and never get hot.  Handmade in the USA and signed by the legend himself.  If you are looking for a tube amp in this category that plays far far above it's price you owe it to yourself to check out the 275 (or the 350s if you can go that way financially, 10 yr warranty on everything, if you talk to Bob he would probably give you a 50 yr warranty on amp AND tubes, I am not kidding in the least.)  I have no interest in any way with Bob Carver Corp other than a love of it's products and service.  I've posted some here before so you know I'm not a shill. I just wanted to educate some on this forum about my experience, about a great product and outstanding service from the people who make that product.  I believe they really care about audio and their customers.
DrMark  (Doc from MI on some Carver sites)
drkingfish
My first thought on reading the OP was to chime in with that's great, doesn't surprise me, and then give my own Bob Carver story. But before I could even get that far I came across clearthink and his awful post and Franks perfectly appropriate response.

Another perfectly good thread hijacked to no good end. All in a good days work for clearthink. I sincerely hope he does get sued, and good, and that he learns from it.

And now, back to the OP.

The first powerful and really good sounding amp I had was a Phase Linear back in about 1973. Being kids we had a party and my friend brought his JBLs and I hooked up mine and pretty sure being know just enough to be dangerous kids we hooked em up 4ohm style to get more power and ran that amp so hard you could hardly stand to touch the heat sinks. Being around Christmas time it was snowing and so obviously only one thing to do, fill a bag with some snow and put it between the heat sinks.

Yeah. No kidding. 

That was actually my brothers amp so who knows what other abuse that thing got but one day he says oh its gone I got these Carver Cube amps now. What? Yeah this amp that had stood up to mega abuse didn't die and was way out of warranty but somehow something happened and Bob Carver replaced the one Phase Linear with two of his much better Cube amps. I want to say it was something stupid, like a meter quit and they didn't have an exact replacement so Bob.... whatever. Point made. Man stands behind his work.

But wait- I got more! Been mentioned Carver's in Washington. Lynnwood, WA, to be precise. Or at least was back when I first met the man giving a talk introducing Carver's Amazing Loudspeaker. Being a starving college student no money for speakers or anything else but it was a great talk and clear the man is some kind of genius.

His genius showed up again some years later when he came to Mercer Island, the Seattle audiophile club to talk about and demo his Sunfire sub. The first time I was young and didn't know that much and recall even less. This time though he talked about speaker cabinet resonance and electromotive force and how the incredible current required to get a freight train moving would pretty much reduce the whole thing to a slag of molten rubble except for the way they use this resonance which is what he does in the Sunfire. Okay so I reduced an hour talk to one sentence how much sense is it gonna make? Then after explaining design principles he fires the thing up and demonstrates it does in fact work - by shaking the living daylights out of our great big meeting room.

That's four stories over 30 years, every one nothing but positive. Carver amp takes massive abuse keeps on running. Carver standing behind his designs- even when no longer his company and no longer under warranty. Carver graciously educating, explaining and answering questions.

Integrity. Genius. Enthusiast. That's my experience of Bob Carver.