Alvin got right back to me!
He asked some questions about the AC power and lines in my home and suggested some troubleshooting of the mains. Definitely the right place to start.
After ascertaining the problem was not with the AC mains he offered to ship a new unit!
I’m thinking the unit was possibly damaged in shipping. Frustrating...yes. But these things happen sometimes. It’s great to know when they do happen the manufacturer will be there for you.
Hats off to Denafrips
He asked some questions about the AC power and lines in my home and suggested some troubleshooting of the mains. Definitely the right place to start.
After ascertaining the problem was not with the AC mains he offered to ship a new unit!
I’m thinking the unit was possibly damaged in shipping. Frustrating...yes. But these things happen sometimes. It’s great to know when they do happen the manufacturer will be there for you.
Hats off to Denafrips