Given the inclusion of Merrill Audio equipment in this thread, I wanted to relate my very positive after-sale experience with Merrill Wettasinghe, the owner of Merrill Audio Advanced Technology Labs, LLC. After-sale support is certainly an important consideration when contemplating purchase of $$$ audio gear and so, I thought, relevant to this thread.
Back in 2015 I purchased a Taranis power amp from Merrill. As you will know, this is a much more modest component than found in Merrill’s current lineup (e.g., the 118 power amps and Christine preamp being discussed here).
This fall, the left channel of the amp started producing significant distortion when fed a signal. I contacted Merrill via email right at his shop’s closing time. Within 15 minutes or so, he replied with an attached, pre-paid FedEx shipping label. The amp was delivered to his shop and repaired.
Worth noting: this is 5 years after the sale and after a significant upgrade to the entire Merrill Audio product line. Merrill’s time is obviously occupied by matters other than my Taranis amp problem. I can well imagine another manufacturer saying: "the product is out of warranty"; "its been discontinued and we no longer support it"; "consider upgrading to a more current design". Take your pick. Such was NOT the case with Merrill. The source of the problem was identified, the problematic component replaced, the amp tested and is now being returned. The best part from my perspective: NO CHARGE from Merrill for shipping or repairs.
While I’ve no personal experience with the sonics of the 118s with Christine, auditioning would be well-worth it based on the OP’s comments. If considering a purchase, know that MAATL provides excellent after-sale support.
Back in 2015 I purchased a Taranis power amp from Merrill. As you will know, this is a much more modest component than found in Merrill’s current lineup (e.g., the 118 power amps and Christine preamp being discussed here).
This fall, the left channel of the amp started producing significant distortion when fed a signal. I contacted Merrill via email right at his shop’s closing time. Within 15 minutes or so, he replied with an attached, pre-paid FedEx shipping label. The amp was delivered to his shop and repaired.
Worth noting: this is 5 years after the sale and after a significant upgrade to the entire Merrill Audio product line. Merrill’s time is obviously occupied by matters other than my Taranis amp problem. I can well imagine another manufacturer saying: "the product is out of warranty"; "its been discontinued and we no longer support it"; "consider upgrading to a more current design". Take your pick. Such was NOT the case with Merrill. The source of the problem was identified, the problematic component replaced, the amp tested and is now being returned. The best part from my perspective: NO CHARGE from Merrill for shipping or repairs.
While I’ve no personal experience with the sonics of the 118s with Christine, auditioning would be well-worth it based on the OP’s comments. If considering a purchase, know that MAATL provides excellent after-sale support.