I keep reading this thread and just keep shaking my head in amazement. What I see is a large number of folks who have been very pleased with their interactions with Ralph and/or their experiences with Atma-Sphere products. My goodness, if this were high school he would be king of the prom, would he not? I am a happy owner of a set of M-60 amps. I've had a number of interactions with Ralph within the context of my ownership and as an Audiogon contributor. My interactions with him have been above reproach. I can only say that if you are not happy with Ralph and his work, this may not be the best hobby for you. It is probable that you will experience much frustration.