Dear Jtrelin,
What a lovely sentiment. Let get the facts straight.
First of all we do get a ton of emails some which get stuck in spam so it is possible that yours were ending up in there, we are also a small comany with two - three employess so much of our time up to this point is or was spent working outside the office installing systems for our clients.
Secondly, you miss one key fact, you purchased a product directly from Canada, for whatever reason, that makes it a "gray good" which is what a product that bypasses normal distribution is called, and you are acting as the importer.
We are not required by any dealer agreement to service a product you did not purchase from us, and that includes all dealers unless you are a service center which we are not. We sell and service equipment for our clients and our service to our clients is above board.
We secured a no cost a newer intergrated amplifier for one of our clients when their unit failed. we went to his house, picked up the unit, provided a loaner, has his unit repaired redelivered it. When it failed a second time we worked with the manufactuer to upgrade him at no cost to the next model which was more expensive.
We normally go out of our way to take care of many people even ones who are not our clients, however, some people rub us the wrong way and this is not a New York thing.
The fact that you think, " are entitled to service " because we sell the same product is ludicrious, and shows what kind of small minded person you are.
Good for you that you found someone in Flordia to take care of you, we being a small company do not have the latitude to service people that our not our clients, nor do we have the resources to be able to take in repairs from clients that our not our clients just because we sell the line, we sell over 60 lines of gear can you imagine the time, paperwork and shipping costs engendered if we just took in and serviced for free products not purchased from us and that were imported directly by the client?
Yes there are times when we started a new relationship with a client out of a service call, but most people understand civility and what is proper and what is not as well as what they are entitiled to receive.
Sometimes being nice works try next time to see things from the other side before you try to denegrate their business.
You are not entitled to anything a relationship starts with a covenant sorry we go out of our way for our clients, who have an understading of what is right and proper.
We have a 4.9 rating on Google no store in the A/V business in the New York metro region scores higher.
Our ratings are due to many satisfied and happy clients, who have all purchased products and systems from us.
Good luck in your future purchases.
Dave Lalin, owner
What a lovely sentiment. Let get the facts straight.
First of all we do get a ton of emails some which get stuck in spam so it is possible that yours were ending up in there, we are also a small comany with two - three employess so much of our time up to this point is or was spent working outside the office installing systems for our clients.
Secondly, you miss one key fact, you purchased a product directly from Canada, for whatever reason, that makes it a "gray good" which is what a product that bypasses normal distribution is called, and you are acting as the importer.
We are not required by any dealer agreement to service a product you did not purchase from us, and that includes all dealers unless you are a service center which we are not. We sell and service equipment for our clients and our service to our clients is above board.
We secured a no cost a newer intergrated amplifier for one of our clients when their unit failed. we went to his house, picked up the unit, provided a loaner, has his unit repaired redelivered it. When it failed a second time we worked with the manufactuer to upgrade him at no cost to the next model which was more expensive.
We normally go out of our way to take care of many people even ones who are not our clients, however, some people rub us the wrong way and this is not a New York thing.
The fact that you think, " are entitled to service " because we sell the same product is ludicrious, and shows what kind of small minded person you are.
Good for you that you found someone in Flordia to take care of you, we being a small company do not have the latitude to service people that our not our clients, nor do we have the resources to be able to take in repairs from clients that our not our clients just because we sell the line, we sell over 60 lines of gear can you imagine the time, paperwork and shipping costs engendered if we just took in and serviced for free products not purchased from us and that were imported directly by the client?
Yes there are times when we started a new relationship with a client out of a service call, but most people understand civility and what is proper and what is not as well as what they are entitiled to receive.
Sometimes being nice works try next time to see things from the other side before you try to denegrate their business.
You are not entitled to anything a relationship starts with a covenant sorry we go out of our way for our clients, who have an understading of what is right and proper.
We have a 4.9 rating on Google no store in the A/V business in the New York metro region scores higher.
Our ratings are due to many satisfied and happy clients, who have all purchased products and systems from us.
Good luck in your future purchases.
Dave Lalin, owner