Since I'm the customer, I would hope the manufacturer would be loyal to ME. I've already paid -- I don't owe them anything!
Auralic has been loyal to customers, in offering great trade-in value to those who upgrade. Bryston has been, also, in offering a great warranty and excellent service (as well as fine products). Audio by Van Alstine very kindly gave me the old price on a repeat order. JL Audio fixed my long out-of-warranty sub for a reasonable cost, then sent another one when I wasn't happy.
Those are the companies that have been loyal to me, and that I'll give first look when I'm looking for a new component.
Auralic has been loyal to customers, in offering great trade-in value to those who upgrade. Bryston has been, also, in offering a great warranty and excellent service (as well as fine products). Audio by Van Alstine very kindly gave me the old price on a repeat order. JL Audio fixed my long out-of-warranty sub for a reasonable cost, then sent another one when I wasn't happy.
Those are the companies that have been loyal to me, and that I'll give first look when I'm looking for a new component.