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  3. 153013-89977

The Music Room - Boulder Colorado

This vendor has a lot of favorable comments - but I have had a very unfavorable experience with them this Dec 2019. I have sent all my trade items & $400 via PayPal to them (per our email agreement) - all of which The Music Room has been confirmed to have rec’d. Despite my many emails they do not get back to me on the status of my trade shipment of a Rega turntable. I have called them multiple times - I cannot recommend that you deal with The Music Room, and currently I do not believe that they are legit. If they don’t make right in the next day or so I will have to file a complaint with the BBB.
Ag insider logo xs@2xlarsa39
lalitk's avatar
lalitk
5,559 posts
 
They are legit. I have had few dealings in the past and usually they are very quick to reply. But there has been times where I did not hear back from the rep....and when did get hold of him, all I heard that they have been very busy. 
You may experience delay in reply but don’t think they will run away with your money. It is a busy time of the year and they may be short staffed due to scheduled vacation time. 
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larsa39 OP
5 posts
 
Thank you for your helpful responses. Good to hear that you all are generally satisfied with TMR. I'll keep trying to get affirmative communication and appropriate fulfillment out of the TMR - but, this has certainly not been at the level of customer care/service that I was expecting.
newbee
4,767 posts
 
FWIW, I noticed a few weeks ago they were advertising to fill 'service tech' job(s). This shortage might well explain their delays in evaluating your trade in. 
thyname's avatar
thyname
3,107 posts
 
TMR are legit. I have sold them stuff at least five times. I have received my money as soon as they received my shipment and inspected it. Typically 1-2 business days after delivery (as tracking showed). I never had to ask
tomic601's avatar
tomic601
12,928 posts
 
TMR very legit and growing by leaps and bounds. I have at least ten buy/sell transactions with them, all flawless less shipping damage not due to them. Rob takes great care of me there.
hope this resolves
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