2. misc-audio
  3. 153013-89977

The Music Room - Boulder Colorado

This vendor has a lot of favorable comments - but I have had a very unfavorable experience with them this Dec 2019. I have sent all my trade items & $400 via PayPal to them (per our email agreement) - all of which The Music Room has been confirmed to have rec’d. Despite my many emails they do not get back to me on the status of my trade shipment of a Rega turntable. I have called them multiple times - I cannot recommend that you deal with The Music Room, and currently I do not believe that they are legit. If they don’t make right in the next day or so I will have to file a complaint with the BBB.
Ag insider logo xs@2xlarsa39
maurice1937's avatar
maurice1937
36 posts
 
I have had good dealings with TMR
luynes
30 posts
 
I can attest to the fact those guys are legit and upstanding

They stand by their products and go above and beyond whenever there is an issue with the components they sell


tomic601's avatar
tomic601
12,879 posts
 
Great that Josh the owner weighed in and helped. With twenty employees TMR is bigger than most of the firms that OEM our beloved gear... not an excuse just reality.

i will also say as a TMR fanboy they have a foam in place packing system and sturdy shipping boxes, gear  sold without factory box arrives intact !
larry5729's avatar
larry5729
1,008 posts
 
Perhaps you might wish them a Merry Christmas and a Happy New Year.

No seriously.  You might go there in person and confront them or demand they refund your money.   
tmraudio's avatar
Ag insider logo xs@2x
tmraudio
18 posts
 
@robob and others: this thread has been fortuitous. We've discovered an issue with our email configuration that is causing a number of emails to be flagged as SPAM. We are diving into out spam folders now, but again - if you ever have trouble reaching us please call 720-336-8742. It's never our intention to ignore or dismiss our highly valued customers. Thanks again

josh
More to discover