@ghasley I think the fact that 9rw asked specifically and was not told the truth is a telling fact. So, either his dealer is dishonest or whomever he spoke to at ARC is, IMHO. Personally, I think that 9rw should not even have to ask for the upgrade, it should be offered as a simple courtesy...along with some form of compensation for the fact that he was deceived. That would be good/appropriate customer service IMO.
Agree 100% there is no harm in him asking...only in him being denied, again IMHO.
Agree 100% there is no harm in him asking...only in him being denied, again IMHO.