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What's up with TMR Audio?

Hello Forum, 

Last Saturday I purchased several Naim components from TMR Audio.  My credit card was charged and since then there has been no follow up email or shipping info.  I called TMR Monday and Tuesday multiple times only to get "we're closed" recording (I called durning their operating hours).  

This is disconcerting to say the least.  Typically when this happens a company has gone out of business (stops communicating with customers, does not answer phone).  Has anyone else had issues with TMR Audio in the last few days?  I've sent multiple emails and they have gone unanswered.  

I'm going to have to contact my credit card company and see if I can get the charges reversed.  This has been a very disappointing experience... I was eager to receive my new Naim components.  


mrbell
grannyring's avatar
grannyring
6,541 posts
 
Seems nobody is perfect.  ‘‘Tis the season for joy and forgiveness.  All is and will be good around this transaction. Enjoy family! 
big_greg
6,674 posts
 
It's Christmas time. They're closed. Their phone message says they're closed. Sounds nefarious! Happy Holidays. 
mr_m
1,900 posts
 
While I agree that the Holiday season is most likely the culprit, TMR did charge the buyer for the items. In my opinion I think they could have at least given him some sort of confirmation of the order. A all of 30 seconds e-mail?
twoleftears's avatar
twoleftears
5,320 posts
 
From that other thread, it seems as if the owner is more concerned/motivated to keep all his customers happy than some of the employees.
big_greg
6,674 posts
 
I am a little surprised that the buyer didn’t get an email confirmation of their purchase. In this day and age of automation that’s fairly common for online resellers to provide. Was the purchase made by PayPal? If so, they should have received an email confirmation.

Most credit card transactions are processed by third-party companies due to the cost and efforts required to become compliant with credit card processing laws. The buyer should be happy that the credit card transaction was processed immediately, as that is a good indication the transaction was handled by a third party. I would be much more concerned about my credit card number sitting on a retailer’s server waiting for them to process it. Much more opportunity for fraud.

Still, I’m more surprised by the lack of common sense and rush to go online and make a negative posting about a retailer. Or maybe I’m not.
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