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What's up with TMR Audio?

Hello Forum, 

Last Saturday I purchased several Naim components from TMR Audio.  My credit card was charged and since then there has been no follow up email or shipping info.  I called TMR Monday and Tuesday multiple times only to get "we're closed" recording (I called durning their operating hours).  

This is disconcerting to say the least.  Typically when this happens a company has gone out of business (stops communicating with customers, does not answer phone).  Has anyone else had issues with TMR Audio in the last few days?  I've sent multiple emails and they have gone unanswered.  

I'm going to have to contact my credit card company and see if I can get the charges reversed.  This has been a very disappointing experience... I was eager to receive my new Naim components.  


mrbell
georgehifi's avatar
georgehifi
10,312 posts
 
mrbell OP

Saying bluntly "were closed" with no merry xmas/happy new year is a bit disconcerting.
I would reverse asap the credit card purchase, then send an email saying you’ll buy it once they’ve answered you, and made you feel confident in purchasing it again.

Cheers George
almarg's avatar
almarg
9,670 posts
 
TMR could have and should have provided a prompt acknowledgement of the order, and could have and should have provided a more informative answering message on their phone system.

But the fact is that for whatever reason they didn't.  And IMO posting a threat to dispute the credit card charge in a public forum on the second business day following placement of the order, during a holiday period no less, is not called for based on those facts.  And if I were TMR I would be hesitant to do business with such a customer, as who knows what kind of actions such a customer might take if for any reason he is not satisfied with the product.

IMO.  Regards,
-- Al
 
georgehifi's avatar
georgehifi
10,312 posts
 
It's been 4 days.. $2700 purchase... no email confirmation, zero communication.
It's now been been 5 days Al, with sizable $2700 purchase.!
 I think he has every right to be worried, especially with a recording that just says "were closed"  and no communication whatsoever. 
I know I would be worried and would stop the card payment, till some communication was received. 

Cheers George
uberwaltz's avatar
uberwaltz
13,381 posts
 
George
TMR are not going to be going anywhere anytime soon, we both know that.
They are way too big and deeply involved in audio equipment both here and on eBay.
TBH I do sidestep both sites and order direct as you get a better price as no fees they have to pay.
But with their constantly revolving inventory they are busy people and combine that with the holidays....

Yes it is unfortunate that this has slipped through the cracks but I am sure thats all it is.

BTW, Merry Christmas to everybody!
Relax, eat mince pie, drink spiced rum, enjoy!
uberwaltz's avatar
uberwaltz
13,381 posts
 
I am going to go out on a limb here and say what some have already hinted at here, myself included.
This thread is not warranted and tbh with the fragile nature of our hobby can only hurt matters for us all in the long run.
Lets be honest the OP was NEVER in any danger of losing his money, ever, period!
We all know how long you have to make a charge back on your credit card, why on earth just not relax over the holiday period and see what Thursday bought when they are back in the office.
There was no need whatsoever to start belly aching over this after just a couple of days considering the time of the year.
No satisfaction after normal business is resumed?
Sure THEN initiate the chargeback and blast them on the forums but this was premature.
Not affiliated with TMR at all, just a healthy dose of common sense.
My opinion and thank you.
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